a
Returns Policy

We naturally hope that you will be delighted with all your purchases, however the unexpected can sometimes occur and you may need or wish to return an item.

Broken Goods

You can return broken goods to us at : -

Satio Ltd
Suite 87
24-28 St Leonards Road
Windsor
Berks
SL4 3BB

Please send an email to info@velvetdreams.co.uk advising that you are returning the item and the reason.

A replacement item will be sent to you within 10 days of receipt of the defective item.

You are responsible for shipping costs to return the item and we would recommend using recorded delivery. We will pay for the delivery charges for the replacement item.

Cooling off period

By law, you also have the right to withdraw from your purchase of an item within seven working days of the day after the date the item is delivered to you. This applies to all of our products.

To cancel your purchase under this cooling-off period, please send an email to info@velvetdreams.co.uk with the subject "Contract cancellation". Please package the relevant item securely and send it to us with a printed copy of the email so that we receive it within seven working days of the day after the date that the item was delivered to you. The return address is : -

Satio Ltd
Suite 87
24-28 St Leonards Road
Windsor
Berks
SL4 3BB

For your protection, we recommend that you use a recorded-delivery service.

Please note that you will be responsible for the costs of returning the goods to us.

For items that are not broken and wish to be returned under the cooling off period the following policy applies.

1. The goods must be unused.

2. The goods must be in their original condition & packaging.

3. Items supplied in sealed packaging that have been opened are non refundable and non exchangeable.

4. The goods must be received back within 7 working days from the day you received your order.

5. Lingerie and items of clothing are non refundable and non exchangeable.

6. Videos and magazines are non refundable and non exchangeable.

As soon as we receive your returned order we will refund the purchase price for that item together with the item's normal postage charge--we cannot refund any priority, express or courier component of the postage charge. For more information on your right to withdraw from your purchase within the seven working day cooling-off period, visit the Department of Trade and Industry's Web site at: http://www.dti.gov.uk/ccp/topics1/guide/homeshop.htm#cooling

Other Statutory Rights

For more information about your other statutory rights, please visit the Department of Trade and Industry's Consumer Gateway Web site at: http://www.consumer.gov.uk/consumer_web/shopping.htm#4