Privacy Policy

Velvet Dreams * knows that you care how information about you is used and shared and we appreciate your trust in us to do that carefully and sensibly. This notice describes our privacy policy. By visiting velvetdreams.co.uk, you are accepting and consenting to the practices described in this Privacy Notice.

Controllers of Personal Information

Any personal information provided or to be gathered by velvetdreams.co.uk is controlled primarily by Satio Ltd of Suite 87, 24-28 St. Leaonards Road, Windsor, Berks
SL4 3BB.

Collection and Use of Personal Information About Customers

The information we learn from customers helps us personalise and continually improve your shopping experience at velvetdreams.co.uk. We use the information to handle orders, deliver products and services, process payments, communicate with you about orders, products, services and promotional offers, update our records and generally maintain your accounts with us. We also use this information to improve our store and platform, prevent or detect fraud or abuses of our Web site and enable third parties to carry out technical, logistical or other functions on our behalf.

Here are the types of information we gather.

• Information you give us: we receive and store any information you enter on our Web site or give us in any other way. You can choose not to provide certain information but then you might not be able to take advantage of many of our features.  
• Automatic information: we receive and store certain types of information whenever you interact with us. For example, like many Web sites, we use "cookies" and we obtain certain types of information when your Web browser accesses velvetdreams.co.uk.
  Examples of the information we collect and analyse include the Internet protocol (IP) address used to connect your computer to the Internet, login, computer and connection information such as browser type and version, your operating system and platform, purchase history, which we sometimes aggregate with similar information from other customers to create features such as Best Sellers, the full Uniform Resource Locators (URL) clickstream to, through and from our Web site (including date and time), cookie number.
  A number of companies offer utilities designed to help you visit Web sites anonymously. Although we will not be able to provide you with a personalised experience at velvetdreams.co.uk if we cannot recognise you, we want you to be aware that these tools exist.
• E-mail communications: If you do not want to receive e-mail or other mail from us, please advise us at info@velvetdreams.co.uk. Please put the subject "Remove" in the email.

What About Cookies?

• Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your Web browser to enable our systems to recognise your browser and to enable us to automatically some parts of the order forms.
• The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. However, cookies allow you to take full advantage of some of velvetdreams.co.uk's most useful features and we recommend that you leave them turned on.

Does velvetdreams.co.uk Share the Information It Receives?

Information about our customers is an important part of our business and we are not in the business of selling it to others. We share customer information only as described.

• Agents: we employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analysing data, providing marketing assistance, processing credit card payments and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes. Further, they must process the personal information in accordance with this Privacy Notice and as permitted by the UK's Data Protection Act.
• Business transfers: as we continue to develop our business, we might sell or buy stores, subsidiaries or business units. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice (unless, of course, the customer consents otherwise). Also, in the event that velvetdreams.co.uk. or substantially all of its assets are acquired, customer information will of course be one of the transferred assets.
• Protection of velvetdreams.co.uk and others: we release account and other personal information when we believe release is appropriate to comply with law, to enforce or apply our Conditions of Use and other agreements or to protect the rights, property or safety of velvetdreams.co.uk, our users or others. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction. Obviously, however, this does not include selling, renting, sharing or otherwise disclosing personally identifiable information from customers for commercial purposes in a way that is contrary to the commitments made in this Privacy Notice.
• With your consent: other than as set out above, you will receive notice when information about you might go to third parties and you will have an opportunity to choose not to share the information.

Whenever we transfer personal information to countries outside of the European Economic Area in the course of sharing information as set out above, we will ensure that the information is transferred in accordance with this Privacy Notice and as permitted by the UK's Data Protection Act.

How Secure Is Information About Me?

• We work to protect the security of your information during transmission by ensuring the use of Secure Sockets Layer (SSL) software, which encrypts information you input. We use WorldPay to process your credit card transaction. For more information on WorldPay and their security procedures click here http://support.worldpay.com/shopper/security.
• We never receive your credit card information. This is handled entirely by WorldPay on our behalf. For more information on WorldPay and their Privacy policy click here. http://support.worldpay.com/shopper/privacy.
• We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.

What Information Can I Access?

velvetdreams.co.uk gives you access to a broad range of information about your account and your interactions with velvetdreams.co.uk.

What Choices Do I Have?

• As discussed above, you can always choose not to provide information, even though it might be needed to make a purchase or to take advantage of such velvetdreams.co.uk.
• You can add or update certain information on pages such as those listed in the "What Information Can I Access?" section above. When you update information, we usually keep a copy of the previous version for our records.
• The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether.

Conditions of Use, Notices and Revisions

If you choose to visit velvetdreams.co.uk, your visit and any dispute over privacy is subject to this Privacy Notice and our Conditions of Use, including limitations on damages and application of the laws of England. If you have any concern about privacy at velvetdreams.co.uk, please send a thorough description to info@velvetdreams.co.uk and we will try to resolve it.

Our business changes constantly and our Privacy Notice and the Conditions of Use will change also. You should check our Web site frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.

England & Wales under company number 04677881